Shipping & Delivery Policy

Last updated: 28 October 2026

At Our Icons, we're proud to offer worldwide shipping, bringing our sports-inspired artwork to customers across the globe.

We work with professional international printing and fulfilment partners to produce high-quality artwork and deliver orders as efficiently as possible.

1. Worldwide Shipping

We offer worldwide shipping to supported international destinations.

Our printing and fulfilment partners serve customers across the United Kingdom, Europe, the United States and other international markets.

Shipping availability and costs vary by destination. Available delivery options and charges are confirmed at checkout before payment.

2. Production and Delivery Times

All Our Icons artwork is professionally printed to order.

Our estimated production times are:

• Unframed prints: 1–3 working days before dispatch.

• Framed prints: 3–5 working days before dispatch.

These estimates refer to production time only and do not include shipping transit times.

Production may take longer during particularly busy periods or where additional information is required to process an order.

Once dispatched, delivery times depend on the destination and shipping service used.

Delivery estimates are not guaranteed unless expressly stated otherwise. Your statutory delivery rights remain unaffected.

3. Shipping Costs

Shipping costs depend on the delivery destination, products ordered and available shipping services.

The applicable shipping charge will be displayed at checkout before payment is completed.

Any free-shipping offers or promotional delivery rates will be subject to the conditions displayed on our website.

4. Where Are Orders Shipped From?

We work with international printing and fulfilment partners serving the UK, Europe and the United States.

Where possible, orders are produced and dispatched from a facility within or close to the customer's delivery region.

The fulfilment location may vary depending on product availability, production requirements and operational circumstances.

5. Customs and Import Charges

We aim to fulfil orders locally or regionally wherever possible, helping minimise the need for international shipping and customs clearance.

Most orders produced and delivered within the same customs territory will not attract import customs duties.

However, where an order is shipped across international borders, customs duties, import VAT or other charges may apply.

Where such charges are not included in the checkout price, customers may be responsible for them where permitted by applicable law and clearly disclosed before purchase.

If you have any questions about potential import charges for your destination, please contact us before ordering.

6. Order Tracking

Where tracking is available, customers will receive tracking information by email once their order has been dispatched.

Tracking availability may vary depending on the destination and delivery service.

If you have any questions about your shipment, please contact us at info@our-icons.com and include your order number.

7. Incorrect Delivery Addresses

Please ensure your delivery address and contact details are correct before completing your purchase.

If you notice an error, contact us as soon as possible and we will do our best to amend the details before dispatch.

Address changes cannot always be guaranteed once production or shipping has begun.

Nothing in this section affects your statutory rights where a delivery issue is caused by us or our delivery partners.

8. Delayed, Lost or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at info@our-icons.com.

We will investigate the delivery status with our fulfilment and shipping partners and work to resolve the issue.

If an order is lost or not delivered, we will provide an appropriate remedy in accordance with applicable consumer law.

9. Damaged or Incorrect Orders

If your artwork arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible.

Please include:

• Your order number.

• A description of the issue.

• Photographs of the damaged or incorrect item, where available.

We will investigate and arrange an appropriate replacement, refund or other remedy in accordance with your statutory consumer rights.

10. Returns and Refunds

For information about cancellations, returns and refunds, please refer to our Returns & Refunds Policy.

For eligible change-of-mind returns, customers may be responsible for return postage to our designated UK returns address, where permitted by applicable law and disclosed before purchase.

11. Contact Us

For shipping and delivery enquiries, please contact:

OUR ICONS LTD

Email: info@our-icons.com

Website: https://our-icons.com